RETURNS 716.743.1353

WarehouseDirec.com Return Policy on Parts: as of 5/23/09
If a part is installed, it is non returnable except for manufacturer’s defects such as the part not fitting correctly or not functioning properly. Manufacturer defects will be confirmed once we receive the part back and tested and then the exchanged for the like item. Parts are non-returnable for cosmetic blemishes if installed. Bottom line, inspect your order BEFORE you attempt to install them!!! Defective returns are only exchangeable for like items. Swapping to different items or cancelling entirely is not permitted. All non defective returns must be in the original boxes in NEW (meaning never installed) and resalable condition or else they will be returned to the sender. In the rare instance that we take back a non-defective item, CREDITS WILL BE FOR STORE CREDIT ONLY!!!

• Custom orders for Wheels, Seats and Cables or any other made to order part are made to order and as such are NON-CANCELABLE and NON-REFUNDABLE.
• All claims and returns must be accompanied by the original invoice/packing slip.
• There will be a 25% restocking fee for all non-defective returns. Please note, the original shipping charge will be deducted.
• No credit will be issued for labor or any other cost incurred beyond the original cost of the part.
• Returns require an RMA# (Return Merchandise Authorization Number). Incoming shipments without an RMA# attached will be refused!
• RMA requests can be called in on our toll free number. 1.866.889.8644 between the hours of 4pm - 9pm eastern Mon – Thurs.
• Electrical parts are NON-RETURNABLE.
• No returns after 20 days.
  All approved
• Send approved returns to:
  WarehouseDirec.com
  Attn: Returns/RMA# (YOUR RMA #)
  533 River Road
  North Tonawanda, N.Y. 14120
  
  

Return Policy on Freight: If a part is being returned as defective, we will reimburse the senders shipping charges by issuing a store credit for future orders. We are responsible for shipping on the replacement part back to the sender.

• In the rare instance when a part is being returned as non-defective and without a exchange or replacement the sender is responsible for all shipping costs incurred plus the 25% restock fee.
• If a part is being returned as non-defective and is being replaced or exchanged then the sender is responsible for the freight back to us PLUS the additional shipping charge for the replacement part. In some instances a 20% restock fee may apply on the original part.                                                                                                                             

Returned Parts REFUND: Credits usually take 7-10 business days from the time we receive your returned item(s). All Refunds and Credits are processed on Sunday's and it generally take 3-5 days to appear on your credit card or PayPal account.

General:
Our return policy is straight forward and fair to all involved. We were once more liberal but have had too many situations where a customer would order the part and install it. Various scenarios would occur there after, either they found they ordered the wrong part# or didn't like it for whatever reason. They then called us to say it was defective when it was not or just say they wanted to exchange it and forget to tell us the part had been installed. We even covered the freight on the replacement part. This left us out of pocket for double the freight (original order plus the replacement)on what was really a single order. Then we would find that the part had been installed or wasn't defective at all which now meant we needed to sell it at a huge discount or not at all. The bottom line is this, we wouldn't be able to continue to offer the discounted prices and free shipping that we do if these needless costs aren't reeled in. All we ask is that you take the time to order the correct part, inspect them once you get it to make sure it arrived safely and the cosmetic finish is up to your satisfaction. That's all there is to it, if it's defective at this point or a manufacturers defect turns up during the install or during the warranty period we'll take care of you 100%. If you install it and find you don't like it for whatever reason that is not something we can nor should be responsible for.